At FerryGloss, customer satisfaction is our priority. If you receive a damaged, defective, expired, or incorrect product, you may request a return or replacement within 7 days of receiving your order.

Return Eligibility

To be eligible for a return or replacement, the product must:

  • Be unused, unopened, and in its original packaging.

  • Have all original labels, seals, and accessories intact.

  • Be returned within 7 days of delivery.

  • Include proof of purchase or the order number.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or refunds for:

  • Products that have been opened or used.

  • Products that are damaged due to customer misuse, improper handling, or accidental damage.

  • Items returned without their original packaging or missing labels.

  • Products marked as non-returnable or final sale.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged during delivery, defective, expired, or different from what you ordered, please contact our customer support within 7 days of delivery with:

  • Your order number

  • Clear photos or videos of the product and packaging

  • A brief description of the issue

After verification, we will arrange a replacement or issue a refund, as applicable.

Refund Process

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days and credited to your original payment method.

Shipping Charges

Shipping charges are non-refundable, except when the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product.

Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact our customer support through the contact information available on the FerryGloss website.

By placing an order on FerryGloss, you acknowledge that you have read and agreed to this Return & Refund Policy.